HOW DOES RENTAL AT RERUN WORK?
It’s easy. Browse our collection, add the items you love to your cart, pay at checkout and enjoy luxury pieces at a fraction of the original retail price.
At the end of your rental period simply return your items with the return label included in your package.
All rentals include free shipping (NL only) and free dry cleaning. You can add Wear & Tear insurance to rent worry-free.
DO YOU OFFER MEMBERSHIPS?
Not at the moment. We might add it again later. Keep an eye on our socials, where we will announce any changes in our service.
Rerun is in Beta-trial, what does that mean?
It means that we are still developing our platform. Some features are still in the test phase, as we are working towards the best customer experience possible. If you have any feedback, we are happy to hear and take it into consideration while developing our platform. Please email any comments to email@example.com.
WHAT IF I MAKE A STAIN, TEAR OR THERE IS A BUTTON MISSING?
You can add Wear & Tear insurance at €5 per month, which covers any missing buttons, minor stains, or tears. If the item is beyond repair, lost, or stolen, we charge the current retail price.
What if something doesn’t fit?
Send us an email within 24 hours of receiving your item(s) to let us know you will return them because the item(s) didn’t fit. You have to pack up your items immediately and return them back the next day latest with the return label included in the package. We will credit you the amount of the item(s) returned within 14 days.You get 1 free size-related return every 3 orders. If you need more size-related returns within those 3 orders we only charge the shipping costs.
HOW DOES BILLING WORK?
You pay your order upon checkout with the payment method of your choice.
Please note we occasionally carry out identification checks through IDin, before accepting a customer.
HOW MANY ITEMS CAN I RENT AT A TIME?
You can rent up to 6 items in total.
WHAT IF I RETURN MY ITEMS TOO LATE?
If you return something more than 1 day late we will charge you the next rental period as a late fee.
WHEN SHOULD I RETURN MY RENTAL?
How should I return my rental?
How do I know if my rental was successfully returned?
We’ll send you an email when we receive your order back at our HQ. This usually takes 2-3 days after sending it.
How long can I keep my rentals?
You rent for either 4 days or 30 days. If you want to keep an item for longer, simply drop us an email or whatsapp and we will help you out.
Why should I rent clothes?
It’s economically smart, you wear luxurious items at a fraction of their retail price. It’s also more sustainable, if we double the amount of time a garment is worn we reduce greenhouse gas emissions by 44%. Read more about sustainability at Rerun here.
Furthermore it’s fun way to discover new brands and try out new styles, without the commitment of buying. It can function as a try-before-you-buy, or simply to add fresh items to your closet on a monthly basis.
HOW OFTEN DO YOU ADD NEW ITEMS?
We release new items at least every 3 months, but if we find an amazing vintage piece in the meantime, we add those in between. We restock clean items every week.
Can I purchase items from your inventory?
Yes, but only if you've rented them first. We are not against buying, but we are for conscious buying - items that you really love and will wear time and time again. That's why we offer rent-to-own. If you've fallen in love with a piece and want to purchase, you can send us an email on firstname.lastname@example.org.
Why aren’t all items available in a full size range (XS to XL)?
A big part of our inventory consists of rare vintage pieces, these items vary in size but are always a one-of. As a start-up we don’t have the funds yet to invest in full size ranges, thus focusing on the most common sizes. We will become more and more size-inclusive moving forward.
How does shipping work?
Within the Netherlands shipping and returns are free. We also ship within the EU, a shipping fee of €15 will be added at checkout. For the return of a rental within the EU we automatically charge a €15 return fee at the end of your rental period. Within NL we use PostNL or Fietskoeriers, shipping takes on average 1-2 days. For other countries we use DHL, please expect 3-5 shipping days.
Should I clean the items myself?
Please don’t wash items at home. In an effort to maximize the life of our clothing, we restore and professionally dry clean or wet wash each piece for you. Our cleaning partner Dobbi uses the most modern techniques and machines that keep the garments 100% bacteria and virus-free and have the least impact in our environment.
WHAT PAYMENT METHODS DO YOU OFFER?
At the moment we accept IDEAL, PayPal and Creditcard payments.
CAN I VISIT YOUR SHOWROOM?
Yes, you can! Our showroom is based in the heart of Amsterdam at Tesselschadestraat 12. You can only visit by appointment. Please drop us an email at email@example.com or send us a WhatsApp message on +316 4149 7525.
Do you have another question that we did not cover in the FAQ? Please contact us at firstname.lastname@example.org.